MGM Resorts International
For over five years, I partnered with MGM Resorts International as a Design Director, leading cross-functional design across Commerce, Loyalty, Identity, Design Systems, and Innovation. I guided teams in delivering cohesive, high-impact experiences that elevated both product quality and business outcomes.
During my time with MGM Resorts International, I led design teams across multiple pillars, driving both foundational systems and customer-facing experiences. We built and scaled a modern design system from the ground up, establishing a flexible, token-driven foundation that was adopted by more than sixty teams across the organization. In parallel, I helped lead the transformation of the loyalty experience into MGM Rewards—a fully reimagined, end-to-end product that elevated the brand and clarified value for members.
Across Identity and Commerce, I focused on simplifying and connecting critical user journeys. We streamlined sign-in and account management to reduce friction and improve usability, while also integrating loyalty directly into the booking flow—bringing rewards, pricing, and personalization closer to the point of decision. We further optimized the calendar experience to support clearer planning and conversion. Beyond core product work, I contributed to innovation efforts by exploring emerging technologies and future-forward concepts, helping the organization stay ahead of evolving expectations both on-screen and in physical environments.
